1. How to reach us
The fastest way to get help is email support@optimizecamp.com or the contact page. Please write from the address on your account and include your project and, where relevant, the prompt, page, or run you’re asking about — it helps us resolve things in one reply.
2. Hours
We provide support Monday through Friday during business hours (US Eastern Time), excluding US public holidays. Messages sent outside these hours are answered on the next business day.
3. Target response times
We aim to respond within the following targets, measured in business hours. These are goals, not contractual guarantees, and we usually reply faster.
| Plan | First-response target |
|---|---|
| Starter | Within 2 business days |
| Pro | Within 1 business day |
| Agency | Priority — same or next business day |
4. What support covers
- Getting set up — onboarding, connecting WordPress, importing content.
- Understanding your data — how metrics, audits, and reports are calculated.
- Troubleshooting — runs, syncs, publishing, billing, and account issues.
- Bug reports and feature requests.
5. What’s out of scope
Our team helps you use OptimizeCamp, but support does not include done-for-you SEO, AEO, or marketing consulting, custom development, or writing and publishing content on your behalf. We also can’t guarantee outcomes in third-party AI systems, or resolve issues that originate with third-party services such as WordPress or the AI platforms themselves — though we’ll always help you identify where a problem lies.
6. Service disruptions
If a problem affects many customers, we treat it as an incident: we prioritize a fix and share updates until it’s resolved. Individual response targets above may be superseded while we focus on restoring service for everyone.
7. Contact
DotCamp LLC — email support@optimizecamp.com.