1. Our guarantee
OptimizeCamp plans are billed up front — there is no free trial. Instead, your first paid charge is backed by a 14-day, no-questions-asked money-back guarantee, giving you a full two weeks to evaluate OptimizeCamp, including running your first visibility report.
2. 14-day money-back guarantee
If you subscribe to a paid plan and decide it isn’t right for you, contact us within 14 days of your first paid charge and we will refund that charge in full — no questions asked. This applies to the first charge on your first paid subscription.
3. Renewals
Subscriptions renew automatically. Renewal charges after your first term (each subsequent month or year) are non-refundable. To avoid a renewal, cancel before your renewal date — you keep access through the end of the period you already paid for.
4. Annual plans
For annual plans, the 14-day money-back guarantee applies to your initial annual charge. After that window, the annual term is non-refundable, but you can cancel to stop the next renewal.
5. Credits
Monthly credits (audits, generated articles, on-demand runs) are included with your plan, expire at the end of each billing period, and carry no separate cash value — they are not refundable or exchangeable on their own.
6. Downgrades and cancellations
Downgrading or cancelling mid-cycle does not trigger a prorated refund; your current plan remains active until the end of the billing period, after which the change takes effect.
7. Billing errors
Duplicate charges, incorrect amounts, or other billing errors are always corrected and refunded, regardless of the 14-day window. If you spot something wrong, tell us and we’ll make it right.
8. How to request a refund
Email support@optimizecamp.com from the address on your account, or reach out via the contact page. Approved refunds are issued to your original payment method through Freemius, our merchant of record, and typically appear within 5–10 business days, depending on your bank.
9. Related terms
This Refund Policy is part of, and should be read together with, our Terms of Service.